As part of it’s commitment to ensure quality support, Warwickshire County Council (WCC) is encouraging people to report their experiences of WCC’s care services.
A new scheme See, Hear, Act is aiming to use feedback to set out how the council will work with social care providers to maintain good practice. It calls on everyone at, or visiting, social care settings to report what they see and hear, good or bad.
The scheme launches in the heart of local communities from Monday, 27th November to Friday, 1st December. Staff involved will be joining the WCC’s mobile library service at stops around the county to raise awareness of See, Hear, Act and speak to people about their experiences of Warwickshire Care and Support services.
The team will be visiting Camp Hill Library in the CHESS Centre, Cedar Road on Wednesday, 29th November.
You can also engage with See, Hear, Act on their web pages or by completing and returning a feedback form available in community locations around the county.
Knowing more about people’s experiences of social care and support is vital for WCC to understand the quality of the services and providers they have. When a service does better than someone expects, they tend to tell people about it and recommend it, so the See, Hear, Act scheme should get people talking and promoting good practice over a wide area.
Another benefit of See, Hear, Act is it ensures that everyone understands what they can expect from great quality care and support, which in turn means that they can see when someone is going the extra mile or if improvements might be needed.
WCC along with commissioning colleagues in the NHS will use the feedback gathered through the scheme to take positive action by celebrating good practice and making improvements when needed.