Friday, 24th November is Black Friday and Monday, 27th November is Black Monday. This years shopping events could be the biggest yet with UK consumers predicted to spend well over £4billion online. If you’re planning to do some spending then Warwickshire County Council’s Trading Standards service and Cyber Crime Advisers have some important advice:
- If possible, buy from internet traders you know and trust.
- If you’re considering buying from a trader you don’t know search for reviews online or check out their customer rating.
- Make sure the trader has a genuine address and landline number you can contact them on if things go wrong, not just an email address.
- You have very few rights if you buy from a private seller, as opposed to a trader.
- You have a 14 day cooling off period to change your mind and return/cancel most goods or services purchased online from a UK or EU trader.
- You can return faulty or mis-described goods free of charge to a trader, but you may have to pay to return goods if you simply change your mind.
- Always use a secure form of payment to pay for goods and services, for example Pay Pal. Never simply transfer money.
- Don’t enter your card details in to a website unless it’s secure. Look for the padlock sign and ‘https’ in the web address.
- For purchases over £100, if you have a credit card consider using it to give you extra consumer protection.
- It’s important that you are safe on all your devices – it’s not just computers and laptops that can be at risk, all devices that connect to the internet, including mobile phones and tablets, need protection, especially if you are using them for online shopping.
For more consumer advice visit the Warwickshire County Council Trading Standards website. To make a consumer complaint call the Citizens Advice Consumer Service on 034 5404 0506.
You can find out about cyber crime in Warwickshire and how to protect yourself by visiting the Cyber Safe Warwickshire website which has handy tips, tricks and videos about online safety